Quality Commitment
Quality Management
An essential link for our organisation, the Integrated Management System for Quality Safety and the Environment (Management Intégré Qualité Sécurité Environnement) is a guarantee of our commitment towards respecting quality and safety of our products, correct behaviour in relation to resources and the environment, continuous improvement of working conditions and our staff’s security.
It is also a guarantee of full customer and consumer satisfaction.
Quality Control
Self-Testing
Quality control, an indispensible element in our process, is based on professionalism and the implication of all the people involved at each step of the production process.
From the reception of raw materials to the manufacture of finished products and their dispatch, continuous testing is carried out by our Laboratory operators according to pre-defined test procedures
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A team of 8 technicians are in charge of carrying out physicochemical and microbiological analyses on all batches of raw materials which are included in our products; they also do tests on finished products according to the rules on inspection of goods before release for dispatch.
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Using specific and high performance test equipment, high-performance liquid chromatography (HPLC) apparatus, mineraliser, extraction assembly, distillator, muffle oven, chlorometer, colorimeter, laminar flow hood, bacteriological incubators, scales… we check the technical properties of the raw materials and their conformity to specifications and regulations.
OUR CERTIFICATIONS
- IFS– International food standard version 5
- ISO 9001– Quality management system version 2008
- IGP Camargue rice
CONSUMER SERVICE
Dealing with customer claims is an indispensible and essential part of the continuous improvement programme. Follow up on each response is carried out on a rigorous and individual basis.
